Contact
Whether you are trying to understand your customers and systems better, prioritise where to focus or translate research into decisions that stick, I would love to hear about your challenge.
About
I help organisations make sense of complexity. Drawing on nearly two decades of human-centred research and service design experience, I work with leaders, teams and customers to uncover actionable insights, create clear strategies and build services that deliver tangible outcomes.
What I focus on is bringing structure to ambiguity — aligning stakeholders early, challenging assumptions with evidence, and translating insight into practical frameworks that actually guide action.
I have led research and design functions at Commonwealth Bank, Standards Australia, eHealth NSW and Flipkart, spanning banking, healthcare, e-commerce and telecom. I am intentional about ensuring research does not just generate insight, but it informs decisions, shapes prioritisation and drives commercial outcomes.
Services
UX Research
Qualitative and quantitative methods, focus groups, usability testing
Service Design
Journey mapping, service blueprints, concept development
Workshop Facilitation
Co-design sessions, stakeholder alignment, synthesis workshops
Strategy & Delivery
Insight to action, roadmap influence, executive communications
Get in touch
I am always happy to talk about upcoming projects, contract roles or consulting engagements. Reach out via any of the channels below.
Based in Sydney, Australia. Available for remote and on-site engagements.